Returns Policy

If you are not satisfied with your purchase, simply return the item or items to us in their original condition within 7 days of receipt.
Under paragraph 4 of Article 26.1, “Distance Selling of Goods,” of the Law on Consumer Rights Protection, a buyer may cancel an order at any time before the goods are delivered and, after delivery, within seven days, provided the goods are of satisfactory quality and their packaging is undamaged. If the goods have not been used and their original appearance and consumer properties have been preserved, we will refund the purchase price, less delivery and money transfer costs, within 10 business days after we receive the returned item. The refund will be sent to the buyer’s bank account, card account, or PayPal account.
You are responsible for the goods while they are being returned to us and until they reach us. To help protect your return, we recommend using a courier service that insures parcels and provides more reliable delivery time estimates.


Return Policy for Custom-Made Items
Under the Rules for the Sale of Goods by Distance Selling, approved by Resolution No. 612 of the Government of the Russian Federation dated September 27, 2007, consumers may not return goods of satisfactory quality that have individually defined characteristics if the goods can be used exclusively by the consumer who purchased them.
This includes items made to the customer’s specifications, measurements, or design, with a custom combination of materials; items modified at the customer’s request; and items bearing special text added at the customer’s request.
Custom-made items may be returned or exchanged only if they are defective or the wrong item was sent. Under Articles 484 and 487 of the Civil Code of the Russian Federation, the Buyer is obliged to accept the ordered goods and pay the full purchase price. Returned items showing signs of use, dirt, or similar conditions will be sent back to you without a refund.


Important to Know
We do not cover return shipping costs unless the item was sent in error or is defective. You may change your mind and cancel your purchase at any time, but please remember that courier services charge for their services.
If you received the wrong item or the item is defective, please contact us. We will arrange an exchange and cover all associated costs.